CUSTOMER CARE

Simply put, we truly appreciate your business! We take pride in customer service and realize that without you, we are not successful. If at any time you have any questions or concerns, please reach out to us at info@simplyfreshhomedecor.com, and will answer all emails within 24 hours (with an aim of 12 or sooner!)

We also encourage you to visit us on Facebook and Instagram @SimplyFreshHD. Facebook will notify you if we are available for immediate chat if you need an urgent response.

 

 We are a small family run company with a dream, and you are helping to make that dream come true, and for that, we can not THANK YOU enough!  

PRIVACY & SAFETY

(otherwise known as "The Legal Stuff")

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.simplyfreshhomedecor.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
    

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We engage in remarketing efforts with third-parties such as Google.  To engage in remarketing, we may add a small piece of code to specific pages of our site that reads a user’s cookie and adds that cookie to a remarketing list.  For example, we may add this code to our homepage so that when people visit our homepage, their cookie ID is added to the remarketing list.  Using that list, we may create ad campaigns with a specific message for people who have visited our homepage while they browse other sites. We also deliver advertisements and provide website analytics tools on third-party sites and services, and we collect information about page views on these third-party sites. When you receive newsletters or updates from us by email, we may use web beacons (described above), customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.

 

SHARING YOUR PERSONAL INFORMATION

 

We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit highly confidential information (such as a password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Except as described in this statement, we will not disclose your personal information outside of our company and its controlled subsidiaries and affiliates without your consent. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose than for delivering the service to us in accordance with our instructions and policies. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@simplyfreshhomedecor.com or by mail using the details provided: info@simplyfreshhomedecor.com
 

WHOLESALE INQUIRIES

Are you a small independent creator looking to sell your product wholesale? We are interested! We believe in unique, QUALITY products with simple lines, fresh looks, and clean living. If you believe your product is a good fit for us, please send us some information at info@simplyfreshhomedecor.com

PAYMENT METHODS

- Credit / Debit Cards via Square, PayPal, & Stripe.
 

Ship Your Order For Only $6!